99y is Pakistan's trusted online casino and sports betting platform — and with that trust comes a genuine commitment to keeping gaming fun, fair, and safe. This page covers everything you need to know about our responsible gaming tools, the 21+ age policy, self-exclusion options, and how to keep control of your play.
Responsible gaming means treating casino and sports betting as a form of entertainment — not as a way to earn income or escape problems. At 99y, we believe that every player in Pakistan deserves access to a gaming environment where they feel in control, informed, and supported at every step.
Whether you're placing a PSL cricket bet, spinning a slot, or trying your luck at a live dealer table, the golden rule stays the same: only play with money you can afford to lose, and always stay within your personal limits. Gaming should add excitement to your day — never stress.
99y has built a comprehensive suite of responsible gaming tools directly into the platform, available to every registered user at any time — no waiting, no lengthy processes. We also partner with recognised international responsible gaming bodies to ensure our standards meet global best practices.
Reminder: Gambling involves financial risk. Past wins do not guarantee future results. All outcomes on 99y are determined by certified Random Number Generators (RNGs) and are entirely unpredictable.
Gaming on 99y is designed purely for entertainment. Set a budget before you start, stick to it, and treat any winnings as a bonus — not an expectation.
It's easy to lose track of time when you're enjoying a session. 99y's session time reminders help you stay aware of how long you've been playing so you can take regular breaks.
Never chase losses. Decide on your session budget in PKR before logging in, and leave when that budget is used — win or lose. 99y's deposit limits make this easier to enforce automatically.
If gaming is causing you anxiety, affecting your relationships, or you find yourself thinking about it constantly, it's time to take a break. Our self-exclusion tools are there exactly for this.
Problem gambling doesn't just affect the individual — it affects families too. If someone close to you is struggling with their gaming habits, please reach out to our support team for guidance.
Our Pakistani-fluent support team is available 24/7 via live chat. If you ever feel your gaming is getting out of hand, speak to us — we'll point you towards the right tools without judgement.
Problem gambling can develop gradually and is not always easy to spot in yourself. The following warning signs are commonly recognised by international responsible gaming organisations. Honestly ask yourself whether any of these apply to your current gaming behaviour.
If you recognise three or more of these signs in your own behaviour, we strongly encourage you to activate 99y's self-exclusion tool or contact our support team immediately. There is no shame in asking for help — it's the smart move.
If you are in financial distress as a result of gambling, please stop playing immediately and contact our 24/7 live chat support. We will not pressure you to continue playing — our team is trained to assist responsibly.
Chasing Losses: Continuing to play or increasing your bets in an attempt to recover money you have already lost, rather than accepting the loss and stopping.
Spending Beyond Means: Regularly depositing more than you can comfortably afford, borrowing money to fund gaming, or using rent, utility, or food money for deposits via JazzCash, EasyPaisa, or bank transfers.
Preoccupation with Gaming: Thinking about gambling excessively during work, family time, or other activities — constantly planning your next session or reliving previous ones.
Inability to Stop: Feeling unable to stop playing even when you intend to, or setting time/money limits but consistently breaking them without being able to resist.
Hiding Gaming Activity: Lying to family, friends, or colleagues in Karachi, Lahore, or wherever you are about how much time or money you spend on gaming.
Emotional Dependence: Gambling to relieve feelings of stress, anxiety, loneliness, or boredom — using gaming as an emotional coping mechanism rather than genuine entertainment.
Neglecting Responsibilities: Missing work deadlines, neglecting family obligations, or letting personal wellbeing decline because of time or money spent on gaming.
Every 99y account comes with a full set of player protection tools, accessible directly from your account settings. No lengthy support tickets — you can activate most tools instantly.
Set a maximum deposit amount per day, per week, or per month in PKR. Once your limit is reached, no further deposits are processed until the period resets. Decreases apply immediately; increases require a 7-day cooling-off period.
Define the maximum amount you are comfortable losing over a set period. When your net losses reach the limit, your session will end automatically and further gameplay will be restricted until the next period begins.
Control the total amount you can wager (not just deposit) across all games — cricket betting, slots, live casino, and instant games — within a chosen time window, helping you manage your total gaming exposure.
Configure in-session pop-up reminders at intervals you choose — for example, every 30 or 60 minutes. The reminder displays your current session duration and net balance, prompting you to consciously decide whether to continue.
Receive regular on-screen summaries of your gaming activity — total time played, total wagered, total won or lost — so you always have a clear, factual picture of your session rather than a subjective impression.
Take a short voluntary break of 24 hours, 7 days, or 30 days. During this period, your account is suspended and you will not receive any promotional communications. The cool-off activates immediately upon request.
Self-exclusion is 99y's strongest player protection tool. It is designed for users who feel that they need a significant, enforced break from gambling. Unlike a cool-off period, self-exclusion applies for a minimum of six months and can be extended to multiple years or made permanent.
Once self-exclusion is active, your 99y account is fully locked — no deposits, no gameplay, no bonus offers, and no marketing communications. 99y takes reasonable technical steps to enforce the exclusion across all platform access points.
Immediate Activation: Self-exclusion requests made via live chat are processed within minutes — you do not need to wait for email confirmation before the lock takes effect.
Please Note: Attempting to circumvent a self-exclusion by registering a new account is a breach of 99y's Terms and Conditions and may result in permanent platform bans and forfeiture of any funds in the new account.
Navigate to your account settings via the top-right menu. Look for the "Responsible Gaming" or "Player Safety" section within your account dashboard.
Choose "Self-Exclusion" from the list of player protection tools. Select your desired exclusion period: 6 months, 1 year, 3 years, 5 years, or permanent exclusion.
You will be asked to confirm your choice. Read the confirmation notice carefully — it outlines what the exclusion covers and the process for reinstatement once your chosen period expires.
Your account is locked immediately. You will receive a confirmation email at your registered address. Any active sessions are terminated and pending withdrawals are processed to your verified payment method.
If you are unable to access your account settings or prefer to request self-exclusion via support, our 24/7 live chat team can activate the exclusion on your behalf within minutes — no questions asked.
A quick-reference guide to all responsible gaming controls available on the 99y platform, their activation speed, and reversal rules.
| Tool | Available Periods | Activation Speed | Reversal / Increase | Status |
|---|---|---|---|---|
| Deposit Limit | Daily / Weekly / Monthly | Immediate (decrease) 7-day delay (increase) |
Increase after 7-day cooling off | Active |
| Loss Limit | Daily / Weekly / Monthly | Immediate (decrease) 7-day delay (increase) |
Increase after 7-day cooling off | Active |
| Wagering Limit | Daily / Weekly / Monthly | Immediate (decrease) 7-day delay (increase) |
Increase after 7-day cooling off | Active |
| Session Time Reminder | 30 min / 60 min / Custom | Immediate | Can be adjusted at any time | Active |
| Reality Check | Per session | Immediate | Can be adjusted at any time | Active |
| Cool-Off Period | 24h / 7 days / 30 days | Immediate | Cannot be reversed early | Temporary Lock |
| Self-Exclusion | 6m / 1yr / 3yr / 5yr / Permanent | Immediate | Not reversible during period | Hard Lock |
Responsible gaming is not a checkbox for 99y — it is a core operational value. Here is exactly what 99y commits to doing to protect every player on the platform.
Every 99y user must pass CNIC-based KYC verification confirming they are 21 or over before any real-money activity is permitted. No exceptions, no shortcuts.
Users who have activated self-exclusion or a cool-off period are immediately removed from all marketing lists. We do not send bonus offers to players who have identified themselves as needing a break.
99y's compliance team monitors for patterns consistent with problem gambling — such as rapidly escalating deposits or extended sessions — and may proactively reach out to players displaying these patterns.
Our 24/7 live chat team includes agents trained in responsible gaming conversations. They are equipped to discuss concerns, activate protections, and refer users to external support resources where appropriate.
All bonus wagering requirements, odds, RTP percentages, and game rules are clearly disclosed. 99y does not use misleading promotions or hidden terms designed to trap players in extended gaming sessions.
99y aligns its responsible gaming practices with internationally recognised frameworks, including guidelines published by GamCare and the Responsible Gambling Council, adapted for the Pakistan market context.
If you or someone you know in Pakistan is struggling with problem gambling, professional help is available. The following internationally recognised organisations provide confidential support, resources, and counselling for individuals affected by problem gambling.
99y encourages any player who feels their gaming is no longer fun or is causing harm to reach out to one of these organisations. Seeking help is a sign of strength, not weakness — and it is always the right call.
You can also speak to our 24/7 live chat team at any time — we will never judge you and will help you access the tools and resources that best fit your situation.
GamCare is a leading international provider of free information, advice, and support for problem gambling. Their resources are available online and include a self-assessment tool and live chat counselling at gamcare.org.uk.
Gamblers Anonymous is a global fellowship of men and women who share their experience, strength, and hope to recover from a gambling problem. Meetings and support materials are available via gamblersanonymous.org.
The RGC provides evidence-based responsible gambling resources, self-assessment tools, and educational materials for players and their families. Visit responsiblegambling.org for free resources.
Our 24/7 Pakistani-fluent live chat team can help you activate any responsible gaming tool, discuss your concerns confidentially, or connect you with external support services — any time, no judgement.
Now that you know about the full range of responsible gaming tools available to you, go ahead and explore 99y's cricket betting, live casino, and slots — knowing that your safety tools are always just a click away in your account settings.
21+ only. Real-money gaming involves financial risk. Please play responsibly and within your means. If gaming stops being fun, use our self-exclusion tools or contact support immediately.